The hospitality industry has seen significant change as green initiatives have taken a more prominent role in the consciousness of guests. Hotel management is now held accountable to sustainability standards. Many hotels worldwide practicing sustainability are seeing the benefits of these practices in both the short and long term basis...
Global consumers are becoming more affluent, stimulating an increasing trend of disposable income invested into experiences and surroundings versus material goods. The shift in consumer desires from material goods to a craving for real life experiences has increased demand in luxury travel. Hotel and resort management have to take into...
The modern day traveler’s quest for something new and different has inspired hotel management to offer settings with an intimate atmosphere, home style meals, personalised service and a unique experience. With that, the hospitality industry has come full circle with a modern breed of sophisticated and charismatic boutique hotel owners...
Building customer loyalty in the hospitality industry is one of the most important steps for a hotel’s success. Travelers are spoilt for choice as there are many options and the competition is fierce for hotel management. With so many accommodation choices and peer reviewed content to consume, attracting a return...
In recent years, environmentally friendly hotels have sprung up across the globe, catering to increasingly sophisticated consumers that demand only the most exclusive and authentic experiences. The seasoned traveller expects a resort to be green and eco-friendly in all aspects, to reduce its carbon footprint and, ultimately, to help improve...
Hotel management today is applying a more innovative approach and adapting faster to stay on top of changing customer needs by understanding millennial preferences and leveraging on new technology in a competitive market. In a rapidly changing food and beverage landscape hoteliers and restaurant management teams are taking into account...
In recent years, there has been an even stronger push for the hospitality industry to deliver more authentic and integrated experiences to cater for the preferences of the social media age and the Millennials. Today’s travelers want more than just a place to stay; they want to truly connect with...
Ensuring your business has strong leaders and the correct leadership skills is crucial to success. If you want to be good at what you do and be a great leader take action not a position. You cannot impose leadership on your associates and employees and you cannot force them to...
The issues surrounding the quality of protein we buy due to the harmones added to the diet of animals, pollution of our seas resulting in fish riddled with toxic chemicals and materials, have led to a rethink what we eat. People are embracing healthier options and switching to a vegan...
Disconnecting from the turmoil of modern times can be the ideal antidote to the stress of day-to-day life and purposely having no connectivity with the outside world is a new aspect of the luxury resort experience, to a certain segment of frequent travellers. The promise of quality relaxation time appeals...